Privacy Policy
This Privacy Policy explains how Elevated Retail AI (“ERA(i),” “we,” “us”), a service of Elevated Retail Advisors, LLC, an Indiana limited liability company, collects, uses, and protects information when you visit era-i.ai (the “Site”) or request access to our products, demonstrations, or materials.
By using the Site or submitting your information, you agree to this Policy. If you do not agree, do not use the Site.
1. Information we collect
a. Information you give us. When you submit a form (e.g., “Request Access”), we collect the information you provide — typically your name, company, and email address, and any message content you include.
b. Information collected automatically. When you visit the Site, we and our infrastructure providers automatically collect certain technical data, including your IP address, browser and device type, referring page, pages viewed, time on page, and interaction events (for example, whether you opened a demonstration or watched an introductory video). We use this to operate, secure, and improve the Site.
c. Cookies and similar technologies. The Site uses a small amount of local browser storage to remember your preferences (for example, that you have already seen an intro animation) and may use cookies or equivalent identifiers for analytics and security. You can control these through your browser settings; disabling them may affect Site functionality.
We do not knowingly collect sensitive personal information, and we do not collect financial account numbers, government IDs, or similar data through the Site.
2. How we use information
- respond to your access requests and communicate with you about ERA(i) products and demonstrations;
- operate, secure, monitor, and improve the Site and our services;
- analyze usage and measure interest in features and content;
- maintain records of agreements you accept (for example, terms or confidentiality acknowledgments made at sign-up); and
- comply with legal obligations and enforce our terms.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
3. How information is shared
- Service providers who process data on our behalf under contract, including our hosting/CDN provider (Cloudflare, Inc.), our email and productivity provider (Microsoft 365), our customer-relationship system (Attio), and our video-delivery provider (Cloudflare Stream). These providers are permitted to use the data only to provide services to us.
- Legal and safety disclosures where required by law, regulation, legal process, or to protect the rights, property, or safety of ERA(i), our users, or others.
- Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
4. Legal bases (EEA/UK visitors)
Where the EU/UK GDPR applies, we process personal data on the bases of: your consent (which you may withdraw at any time); our legitimate interests in operating and marketing our services; and compliance with legal obligations. If you are in the EEA or UK and we cannot identify a lawful basis, we will not process your data.
5. Data retention
We retain personal information for as long as needed to fulfill the purposes described here — typically 24 months from your last interaction — and thereafter as required for legal, accounting, or dispute-resolution purposes, after which it is deleted or de-identified.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, to opt out of certain processing, and to withdraw consent. California residents (CCPA/CPRA) have the right to know, delete, and correct personal information and to be free from discrimination for exercising those rights. To exercise any right, contact us at andrew@elevatedra.com. We will verify and respond as required by applicable law. You may also have the right to lodge a complaint with your local data-protection authority.
7. Security
We use commercially reasonable administrative, technical, and physical safeguards to protect information, including access controls and encryption in transit. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
8. International transfers
We are based in the United States and process data in the U.S. If you access the Site from outside the U.S., you understand your information will be transferred to and processed in the U.S., where data-protection laws may differ from those in your jurisdiction.
9. Children
The Site is intended for business users and is not directed to children under 16. We do not knowingly collect information from children.
10. Changes
We may update this Policy from time to time. The “Last updated” date reflects the current version. Material changes will be posted on this page.
11. Contact
Elevated Retail AI · a service of Elevated Retail Advisors, LLC
Attn: Privacy · andrew@elevatedra.com